Regular priced items purchased in our brick and mortar store location can be returned for store credit or exchange only for up to 7 days from the original purchase.
Regular priced items purchased online must be sent back in their original condition within 7 days of receipt. Shoot us an email at email@example.com for return instructions. Please note that we do not cover the cost of return shipping and require all returns be shipped back with tracking and insurance information provided.
Once your return is received we will refund your original form of payment for the cost of goods. If applicable, we do not refund the original $7 shipping fee.
If you would prefer your return in the form of store credit please note that when you make the return request.
Online returns may also be dropped off at our brick and mortar location for store credit or exchange only within 7 days of receipt.
Items marked as CLEARANCE, AS IS or SALE are not eligible for refund, exchange, or store credit. Beauty products, perfumes, personal care items and candles are final sale.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition. Any returns that do not have all original tags and are not in original, new, unaltered and unworn condition will not be accepted.
Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
Please try all lingerie on over underwear for sanitary reasons. Do not remove protective slips or tags. Items returned with tags detached will not be accepted.
Please be careful of makeup or deodorant rubbing off on the garment. Items that are stained from trying on, visibly worn, soiled, altered or damaged and returned may not be accepted.
If you return more than $1000 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.
HOLIDAY AND GIFT RETURNS
During the Holiday season (Nov. 28th - Dec 25th), we will accept your regular priced gift return outside of our normal 7 day policy so long as it is received by January 10th. Holiday and gift purchases fall under the same guidelines otherwise and must be returned in unworn, original condition with all tags attached. Sale, clearance and as-is items purchased as gifts are not eligible for return.
If you receive an item that is damaged or defective, please contact us immediately upon receipt.
Request for refunds due to damage or defects must be made within 24 hours of receipt.
The sooner we know about an issue with fabric or quality the better we can assist. Please make any claims for damaged or defective items received within 24 hours of shipping receipt. For questions or concerns outside of our normal return policy window please reach out to our store for assistance. You may be asked to send photos to aid in the claims process. We cannot guarantee replacements or repairs and will evaluate claims on a unique case by case basis.
- SHIPPING POLICY AND CONDITIONS [Back to Top]
We offer free standard shipping on orders over $150 and standard $7.00 flat rate USPS priority mail or UPS ground shipping on all other orders. All orders include tracking and insurance. Please contact us with any inquiries regarding your shipment, shipping cost, estimated delivery times, etc. before placing your order.
If you need items faster, we offer expedited services from USPS, UPS or FedEx that are calculated based on your location and the weight of your order. Processing times range from 2-3 business days. Contact us directly for an expedited shipping estimate.
We do not ship to PO Boxes and we cannot guarantee Saturday delivery.
For all other shipping inquiries please contact us directly during store hours at +1-303-433-6331 or via email firstname.lastname@example.org
In case of lost or stolen packages you must submit an insurance claim directly to USPS. We are not responsible for lost or stolen packages.
In the case of extended mail holds, shipping refusal, incomplete or incorrect shipping address or any other instance where the package is returned to us as undeliverable we will refund the original method of payment minus the initial cost of shipping ($7.00) and a 20% re-stocking fee.
Expedited items that are returned will not be refunded for shipping.
If there is anything you would like noted on the shipping label, please leave a note on your order.
Orders typically ship the next business day. Orders placed Friday-Sunday will ship out Monday. Orders placed on holidays may take 24-72 hours to process.
We do our best to ensure the timely delivery of all orders but please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe especially during high traffic shipping times like the holidays. Please note that estimated shipping times do not include Saturdays, Sundays or holidays.
TRACKING MY ORDER
We will provide a copy of tracking information once your package has shipped. Please save this information for your records.
MAKING CHANGES TO AN ORDER
Due to the nature of our stock, we may not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product if it is available.
To cancel or update an order contact us directly at 303-433-6331 during store hours with your request. If we do not answer or are unavailable please leave a message with your full name, order number and request and someone will assist you as soon as possible.