AUTHENTICITY AND WARRANTY [Back to Top]

Dragonfly only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. We inspect each and every item coming in to our store and work hard to ensure quality and construction are top-notch but if we miss something or if you feel that you have received a defective item please contact us immediately.

Please note that products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal. Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time as is the nature of these types of fabrics.

In case of any potentially defective or quality fabric issues we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an irreparable product unless the designer is willing to replace or reimburse the product at this time.


CHANGING OR CANCELLING AN ORDER [Back to Top]

MAKING CHANGES TO AN ORDER

Due to the nature of our stock, we may not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product if it is available. 

To cancel or update an order contact us directly at +1-303-433-6331 during store hours with your request. If we do not answer or are unavailable please leave a message with your full name, order number and request and someone will assist you as soon as possible. 

CANCELLING AN ORDER

Call us directly at +1-303-433-6331 during store hours to cancel an order prior to shipping. Due to time differences, we cannot guarantee we will receive your request before the order ships. If an order has already shipped prior to the request to cancel please note we will not refund original shipping charges.


GIFT WRAPPING [Back to Top]

Gift receipts and gift wrap are complimentary and available with any order. Gift wrap includes a gift box and/or tissue and ribbon and a personalized note for the recipient.

Please note in the order comments if you would like your items gift wrapped and what personalized message you would like to include with your gift. 

HOLDS AND SPECIAL ORDERS [Back to Top]

Our website is in real time. All available sizes are displayed online. If your size is not showing up, it is unfortunately out of stock. If the item is regular-priced, you can submit a special order inquiry via email at dragonflyhighlands@yahoo.com and we will look into the availability of the item for you. If the item is a sale item, we are not able to re-order it.

On the rare occasion that there is an inventory issue or the last size of an item is listed online but would happen to sell in-store simultaneously you will be notified via email of the order cancellation and your payment method will be fully refunded.

HOLDS/SPECIAL ORDERS

Due to the nature of our stock we are unable to offer holds on merchandise.

Please contact us if you are interested in stock, size information or reorders for products not listed on our website or to join our call lists for a particular brand or product that you are interested in.

If you are interested in special ordering an item or size please call us for more information.


HOW WE USE COOKIES [Back to Top]

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


PAYMENT SECURITY [Back to Top]

We are committed to ensuring that your information is secure. All payments are securely processed through WorldPay Integrated Payments using the most up-to-date and secure processing available. Credit card information is handled directly through our processor and never directly handled by us. Any credit cards needing to be manually processed via phone will never be stored.


PRIVACY POLICY [Back to Top]

This privacy policy sets out how Dragonfly uses and protects any information that you give Dragonfly when you use this website.

Dragonfly is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may collect the following information:

Full name

Contact information including email address, phone number, billing zip code and shipping address

Demographic information such as postal code, preferences and interests

Birth Date for promotional birthday discounts and offers

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, including:

Internal record keeping like customer purchase history

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the information which you have provided.

If you choose to opt-in to our Five Stars Rewards program your information is shared with Five Stars. You may opt-in or opt-out of promotional text and email promotions for our store. Please note if you have a Five Stars account with another business utilizing this platform your name, email and birth day may be shared when you opt-in to our rewards program. You may opt-out at any time. 

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information you may change your mind at any time by writing to or emailing us at dragonflyhighlands@yahoo.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information of interest in regards to in-store specials, limited time offers, new products that may be of interest based on your purchase history and preferences.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible and we will promptly correct any information found to be incorrect.


RETURN POLICY AND CONDITIONS [Back to Top]

RETURN POLICY

Regular priced items purchased in our brick and mortar store location can be returned for store credit or exchange only for up to 7 days from the original purchase.

Regular priced items purchased online must be sent back in their original condition within 7 days of receipt. Shoot us an email at dragonflyhighlands@yahoo.com for return instructions. Please note that we do not cover the cost of return shipping and require all returns be shipped back with tracking and insurance information provided.

Once your return is received we will refund your original form of payment for the cost of goods. If applicable, we do not refund the original $7 shipping fee.

If you would prefer your return in the form of store credit please note that when you make the return request.

Online returns may also be dropped off at our brick and mortar location for store credit or exchange only within 7 days of receipt.

Items marked as CLEARANCE, AS IS or SALE are not eligible for refund, exchange, or store credit. Beauty products, perfumes, personal care items and candles are final sale.

CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition. Any returns that do not have all original tags and are not in original, new, unaltered and unworn condition will not be accepted.

SHOES

Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.

LINGERIE

Please try all lingerie on over underwear for sanitary reasons. Do not remove protective slips or tags. Items returned with tags detached will not be accepted.

CLOTHING

Please be careful of makeup or deodorant rubbing off on the garment. Items that are stained from trying on, visibly worn, soiled, altered or damaged and returned may not be accepted.

MODIFIED POLICY

If you return more than $1000 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.

HOLIDAY AND GIFT RETURNS

During the Holiday season (Nov. 28th - Dec 25th), we will accept your regular priced gift return outside of our normal 7 day policy so long as it is received by January 10th. Holiday and gift purchases fall under the same guidelines otherwise and must be returned in unworn, original condition with all tags attached. Sale, clearance and as-is items purchased as gifts are not eligible for return.

DAMAGED/DEFECTIVE ITEMS

If you receive an item that is damaged or defective, please contact us immediately upon receipt.

Request for refunds due to damage or defects must be made within 24 hours of receipt.

The sooner we know about an issue with fabric or quality the better we can assist. Please make any claims for damaged or defective items received within 24 hours of shipping receipt. For questions or concerns outside of our normal return policy window please reach out to our store for assistance. You may be asked to send photos to aid in the claims process. We cannot guarantee replacements or repairs and will evaluate claims on a unique case by case basis.


SHIPPING POLICY AND CONDITIONS [Back to Top]

We offer free standard shipping on orders over $150 and standard $7.00 flat rate USPS priority mail or UPS ground shipping on all other orders. All orders include tracking and insurance. Please contact us with any inquiries regarding your shipment, shipping cost, estimated delivery times, etc. before placing your order.

If you need items faster, we offer expedited services from USPS, UPS or FedEx that are calculated based on your location and the weight of your order. Processing times range from 2-3 business days. Contact us directly for an expedited shipping estimate. 

We do not ship to PO Boxes and we cannot guarantee Saturday delivery. 

For all other shipping inquiries please contact us directly during store hours at +1-303-433-6331 or via email dragonflyhighlands@yahoo.com

In case of lost or stolen packages you must submit an insurance claim directly to USPS. We are not responsible for lost or stolen packages. 

In the case of extended mail holds, shipping refusal, incomplete or incorrect shipping address or any other instance where the package is returned to us as undeliverable we will refund the original method of payment minus the initial cost of shipping ($7.00) and a 20% re-stocking fee.

Expedited items that are returned will not be refunded for shipping.

If there is anything you would like noted on the shipping label, please leave a note on your order.

PROCESSING TIME

Orders typically ship the next business day. Orders placed Friday-Sunday will ship out Monday. Orders placed on holidays may take 24-72 hours to process. 

POSSIBLE DELAYS

We do our best to ensure the timely delivery of all orders but please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe especially during high traffic shipping times like the holidays. Please note that estimated shipping times do not include Saturdays, Sundays or holidays. 

TRACKING MY ORDER

We will provide a copy of tracking information once your package has shipped. Please save this information for your records. 

MAKING CHANGES TO AN ORDER

Due to the nature of our stock, we may not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product if it is available. 

To cancel or update an order contact us directly at 303-433-6331 during store hours with your request. If we do not answer or are unavailable please leave a message with your full name, order number and request and someone will assist you as soon as possible.